We are pleased to welcome you to Galaxymatrix IT Private Limited. This Privacy Policy is designed to inform you about how Mysticchoice ("we," "our," or "us") collects, uses, shares, and protects your personal information. By using our website and services, you agree to the practices described in this policy. We are committed to safeguarding your privacy and ensuring the security of your data.
Our Core Values
Trust is the bedrock of Mysticchoice, and it's crucial for you to trust us with your information. Our fundamental values steer our product development and service offerings, ensuring that your privacy remains a top priority.
Your Information Belongs to You
We meticulously evaluate the types of information necessary to deliver our services, striving to collect only what is truly essential. Where possible, we delete or anonymize information no longer needed. Our engineers collaborate closely with privacy and security teams to build with privacy at the forefront. The guiding principle is that your information belongs to you, and we aim to utilize it solely for your benefit.
Data Gathering
We gather personal data about you when you use our site, including information about your identity and demographics. Information supplied to us during sign-up/registration or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, occupation, and any other information shared as evidence of identity or address, is only one example of the information we may collect.
Suppose you lose access to your account and cannot authenticate using other methods like an OTP or password. In that case, we may additionally ask you to give your PAN, GST number, government-issued ID card or number, and Know-You-Customer (KYC) details.
We may keep tabs on the purchasing habits, preferences, and other data you choose to share with us on our website. We use this data to research their demographics, interests, and behavior to understand better and serve our users. This data is gathered and evaluated on an aggregate level. This data may include your IP address, the URL you just came from, the URL you next visit, information about your computer or mobile device's browser or app, and more.
An Overview of the Data Usage
To fulfil your request for services, we use personal information. We use your personal information to handle and complete orders, improve customer experience, handle disputes, troubleshoot problems, help promote a safe service, collect money, measure consumer interest in our products and services, inform you about offers, products, services, and updates online and offline, personalise your experience, detect and protect us against error, fraud, and other criminal activity, enforce our terms and conditions, and conduct marketing research.
We gather and analyze demographic and profile information about user's activities on our Platform as part of our ongoing efforts to enhance our product and service offerings. Your IP address is tracked down and used by us to manage our website and to assist in identifying issues with our server. Additionally, your IP address is used to identify you and compile general demographic data.
We Protect Your Information from Others
We do not provide your personal information to third parties unless you grant them permission or it is legally mandated. In instances where legal obligations require sharing your information, we inform you in advance, unless legally restricted.
Why We Process Your Information
We process your information primarily to fulfil contractual obligations, such as processing subscription payments for using the Mystic choice platform. Additionally, we may process information for legitimate interests, including preventing risk and fraud, offering support, aiding merchants in app usage, improving products and services, analytics, testing features, and supporting marketing efforts. Your privacy is paramount, and we carefully balance risks by offering transparency, control, and implementing protective measures.
Your Rights Over Your Information
We believe in empowering you to access and control your personal information, regardless of your location. Depending on how you use Mystic choice, you may have rights to request access, correction, deletion, portability, restriction, or objection to certain uses of your personal information. We won't charge you more or alter your service level based on exercising these rights. If you've made a purchase or interacted with a Mystic choice-powered store, direct your inquiries about your information to the respective merchant, and we'll assist them in compliance with the law.
If you have a direct relationship with Mystic choice, whether as a merchant, partner, Shop user, employee, or website visitor, submit your data subject requests through our online portal. To ensure your identity, we may use third-party verification methods. If you're unsatisfied with our response, you can contact us for resolution.
Where We Send Your Information
To ensure the seamless operation of our business, we may need to send your personal information beyond the borders of your state, province, or country, including to the India. It's important to note that the data may be subject to the laws of the countries it traverses, but rest assured, we take rigorous measures to safeguard your information during these transfers.
Depending on whether you're a merchant, customer, partner, user, or visitor, please refer to our supplemental privacy policies for additional context tailored to your role.
How Long Do We Retain Your Information
Your personal data is cherished and retained only for as long as needed to fulfill the purposes for which it was collected. Factors influencing the appropriate retention period include the type, volume, and sensitivity of your personal data, potential risks, the purposes of processing, legal obligations, and the means to achieve those purposes. We also keep your information to comply with legal obligations, resolve disputes, and enforce our policies. If you decide to stop using our services or delete your account, we'll either delete your information or store it in an aggregated and anonymized format.
How We Protect Your Information
Our dedicated teams work tirelessly to fortify the security and integrity of our platform. We undergo independent audits to assess the security of our data storage and financial processing systems. While we strive for the highest standards, it's important to acknowledge that no internet transmission or electronic storage method can guarantee absolute security.
How We Use "Cookies" and Other Tracking Technologies?
We use cookies and similar tracking technologies to enhance your experience on our website and while using our services. Check out our Cookie Policy for a deeper dive into how we use these technologies, including details on companies placing cookies on our sites, a list of cookies during store operations, and how you can opt out of certain types of cookies.
Cookies are small data files that may or may not contain an anonymous unique identification. Cookies are sent to your computer from a website, and your browser then transfers them to the device you're using. Cookies are used to capture data, which enables us to provide better services to you in the future.
You have the option of configuring your computer to either ignore all cookies or to alert you whenever one is received. In many web browsers, there is a "help" feature that can instruct you on how to enable or deactivate cookies, how to be notified when you receive new cookies, or how to accept cookies. It is possible that you will not be able to access certain elements of our Service if you do not permit cookies; as a result, we strongly suggest that you keep them turned on.
How You Can Connect with Us!
We're here to make sure you feel heard and supported in matters related to your personal information. Whether you have questions, requests, or concerns about how we handle your data, reaching out is easy. You can contact our helpful team at Mystic choice Support, or drop us a letter at one of the addresses listed below.
For specific queries about how a merchant or store handles your personal information, it's best to reach out directly to the merchant or check out their privacy policy.
for further queries please contact galaxymatrixitpvtltd@gmail.com
