Ordering and Shipping
Can I change or cancel my order after it has been placed?
To ensure prompt delivery, orders are processed quickly. If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been shipped.
What should I do if my order is delayed?
Although we strive to deliver orders on time, unexpected delays can occur due to factors like weather conditions or logistical issues. If your order is delayed beyond the estimated delivery date, please contact our customer service team for assistance.
Returns and Exchanges
How do I initiate a return or exchange?
To initiate a return or exchange, simply log in to your account on our website, go to the 'Orders' section, and select the item(s) you wish to return or exchange. Follow the instructions provided to generate a return shipping label.
Are there any items that cannot be returned?
Certain items such as lingerie, swimwear, and personalized or customized products may not be eligible for return due to hygiene or customization reasons. Please check the product description or contact our customer service team for more information.
Product Information
Are your products authentic?
Yes, we guarantee that all our products are authentic. We source our merchandise directly from reputable brands and authorized distributors to ensure quality and authenticity.
Do you restock sold-out items?
We strive to restock popular items whenever possible. However, availability depends on product demand and supplier inventory. You can sign up for notifications on the product page to be notified when an item is back in stock.
